SB
Smc B
1 reviews | Active since Oct 2022
10 Jan 2026, 11:31
Damaged goods and weeks later still not collected for refund
Hello,
I ordered the item on the 26st of December. Was delivered by the 31st of December.
Today is the 10th of January and the item has still not been collected.
I have had no further communication besides the confirmation of the return on the 31st of December. I was told 2 - 4 business days for collection.
This has been the worst experience ever. Not once did anyone apologize or take accountability. I just keep hearing "we outsource our delivery", "we can not do an exchange", "you will have to just wait", "there is nothing we can do to speed up the process"
Helpful (0)
Replies (2)0
Replies (2)SB
Smc B's updateReviewer Update
12 Jan 2026, 13:50OD***
SB
Smc B's update12 Jan 2026, 13:50
Reviewer Update
OD***
SB
Smc B's updateReviewer Update
13 Jan 2026, 07:51Hello, this is becoming FRUSTRATING.
This is not a cheap item, and it's been WEEKS. I need someone to let me know what is happening and when it will be collected.
And once collected, I have to wait WEEKS again for a refund just to have to reorder the item and wait AGAIN for it to be delivered.
Can you guys not see the frustration your "system" or lack of a system is causing?
This is not a cheap item, and it's been WEEKS. I need someone to let me know what is happening and when it will be collected.
And once collected, I have to wait WEEKS again for a refund just to have to reorder the item and wait AGAIN for it to be delivered.
Can you guys not see the frustration your "system" or lack of a system is causing?
SB
Smc B's update13 Jan 2026, 07:51
Reviewer Update
Hello, this is becoming FRUSTRATING.
This is not a cheap item, and it's been WEEKS. I need someone to let me know what is happening and when it will be collected.
And once collected, I have to wait WEEKS again for a refund just to have to reorder the item and wait AGAIN for it to be delivered.
Can you guys not see the frustration your "system" or lack of a system is causing?
This is not a cheap item, and it's been WEEKS. I need someone to let me know what is happening and when it will be collected.
And once collected, I have to wait WEEKS again for a refund just to have to reorder the item and wait AGAIN for it to be delivered.
Can you guys not see the frustration your "system" or lack of a system is causing?