damaged goods and refund

Good day Karen,
 
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
 
We take all our customer requests seriously and assure you that this matter will be our priority.
 
Kindly note that we have been advised that the refund failed and our head office online finance will manually refund the order. 

And lastly the refund will reflect back into your account within the next 2 to 10 working days, bank dependent. 

Upon checking your bank statements, please ensure that you refer to the date of purchase, as the bank usually backdates these payments.
 
Once again, we apologize for the inconvenience caused throughout your journey with us.
 
I hope you find the above in order.

Kind Regards,
Makro Hellopeter Team