Damaged goods

I purchased a Hisense 474L side by side fridge freezer with a water and ice dispenser on the 20/10/2022 from the Centurion branch. It got delivered On the 26/10/2022 , when we unbowed the Fridge we found that it looks like a demo model and also the water container inside the Fridge was broken. I called Makro customer center on the 27th to be advise by there employee that ,makro needs to send out an asssor or either I must contact Hisense and ask them to repair ,when I said why should I call hisense as it was bought from makro she than tells me to call the store, try calling the store they pick up and drop the call. I called back on the 28th spoke to a lady name Nthabeleng Dikoe , she lodged a pick up and delivery of a new fridge freezer and gave me a Ref ***. I received no communication from makro and I decided to call again to speak to Nthabeleng, only for an advisor Komolemo Kekana to advise me that 1st my ref doesn't work put me on hold for more than 20mins than advise me that I should send an email with the pictures of what's broken and they will see what needs to be done and that Nthabeleng states she never spoken to me. I advised Komolemo that I want a replacement Fridge and not a repair and this fridge is brand new has not been used , I've paid R15000 for this and it is within my rights to request a new fridge as they clearly send me a demo. She still sticks to the fact that I should email pictures and she will speak to the store and call ne back I am still waiting for her call back.

You have a 14 day return policy but it seems that your employees are trained to give consumers the run around and promise to have a new fridge delivered . I've paid makro R15000 cash and I expect to be given something Brand new , if you cannot give me what I paid for ,do come and pick up your damaged goods and refund my money immediately as I cannot use this fridge and its just looking nice as a wall flower. Can someone from Makro please assist or else I will drag you company through social media and will not stop till I get happiness, as I am finding no Joy with your customer care agents