Damaged goods

Date of Incident On the 6 th of August, I purchased online a SAMSUNG 163 cm (65") Smart UHD LED TV for R14999. The order number is MAK922159 . After calling on Wednesday the 8th and being promised that the TV will be delivered on the same day in the afternoon, the TV was not delivered. When I enquired on Thursday the 9th, I was told that the TV can only be delivered on Friday. I had planned to go away during the long weekend and could not wait for them. I ended up driving to the MAKRO in Riversand to collect my items. The TV was loaded into my car without being shown out of the box. When I got home, I realised after setting up and switching on the TV that the TV had a LED crack which made lines on the screen. I called MAKRO immediately and informed them of the situation. After asking for pictures of the box to see if I had damaged the box, they sent someone to collect the TV for an assessment. Then I received a call from the Manager saying that assessment concluded I was the one who damaged the TV. I don't know what magic they used to come to that conclusion, especially since I did not see the TV before being packed. I am asking for either a replacement or a refund.