Damaged goods

<p>We live in Ramsgate, South Coast and wanted to puchase an air fryer which was only available at Makro. Our nearest branch is Amamzimtoti a 240km round trip away, we duly did the trip, bought the item only to find it was badly damaged when we opened the box at home. I immediately sent them a message via their web site and got a response to say they will contact me within 24hrs. It's now 96hrs and onother message later but no response. I'm not surprised that their goods are always damaged, this has happened to me before, as i've witnessed their staff absolutely abuse the merchendise. </p>