Damaged fridge on delivery

I bought a new fridge from Makro on 23/01/2024. Upon opening the fridge, straight after delivery, i found that the fridge was damaged. Water Dispenser broken, it had minor scratches and dirt inside which made it feel like it was second hand (no biggy but wasn't a new fridge). I immediately reported this with photos. It's over a month later and I have still not had a resolution. I have followed up and keep being told the same thing: "we are awaiting a response from the supplier" and I have had customer care asked me for the product and damage details twice in the same mail that contains my first conversation with all these details. They should have all the product details already on the system and I have provided it to them twice. It's shocking to say the least. I have since requested a refund as they are just wasting my time and taking ages to address my issue.