Damaged fridge

Iyho I don't know where to start, first my order was delayed and it was delivered on Saturday at 7pm damaged it had a huge dent surprising the packaging was OK, I call the guy who just delivered Nando to come back and pick it up he says he can't I have to log a query do that, i even followed up with a call the next morning they send email that I should respond to with the pictures I did just that and promised it will be fetched and replaced yesterday already nothing happened I have to call again be told I need relog the return it wasn't done am here sitting with a damaged fridge that I bought cash don't owe makro but they did me wrong all the care about it's a packaging my place is too small to keep all this things even now I can't move around cause of this damaged fridge and my old one.