RS
Rudolf S
1 reviews | Active since Jul 2009
13 Jul 2020, 09:56
Damaged Fridge
Good Day,
I submitted a claim over 2 weeks ago about a damaged Fridge that was delivered to me and needs to be collected.
1 Consultant has called me on another HelloPeter claim and then I have not heard anything else.
It is such a mission to get hold of anyone at Makro as they never answer the phone or e-mails.
Helpful (0)
Replies (2)0
Replies (2)
Makro's replyOfficial
13 Jul 2020, 19:53Good day Rudolf,
Trust you are well?
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service. Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us.
Please be advised that we have sent your complaint through to our RCS team for further and urgent assistance. We will continue to follow-up to ensure that this matter is addressed and resolved urgently. We will be sure to provide you with feedback shortly.
Once again, we do apologize for the inconvenience caused.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team
Trust you are well?
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service. Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us.
Please be advised that we have sent your complaint through to our RCS team for further and urgent assistance. We will continue to follow-up to ensure that this matter is addressed and resolved urgently. We will be sure to provide you with feedback shortly.
Once again, we do apologize for the inconvenience caused.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team
Makro's reply13 Jul 2020, 19:53
Official
Good day Rudolf,
Trust you are well?
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service. Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us.
Please be advised that we have sent your complaint through to our RCS team for further and urgent assistance. We will continue to follow-up to ensure that this matter is addressed and resolved urgently. We will be sure to provide you with feedback shortly.
Once again, we do apologize for the inconvenience caused.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team
Trust you are well?
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service. Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us.
Please be advised that we have sent your complaint through to our RCS team for further and urgent assistance. We will continue to follow-up to ensure that this matter is addressed and resolved urgently. We will be sure to provide you with feedback shortly.
Once again, we do apologize for the inconvenience caused.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team
RS
Rudolf S's updateReviewer Update
16 Jul 2020, 09:58Good Day,
After replying to me on Hellopeter, I still have not received a call from Makro to collect the damaged Fridge.
It looks nice to Customers that you reply on e-mail, but actually nothing happens.
Definitely no Customer Service from Makro.
After replying to me on Hellopeter, I still have not received a call from Makro to collect the damaged Fridge.
It looks nice to Customers that you reply on e-mail, but actually nothing happens.
Definitely no Customer Service from Makro.
RS
Rudolf S's update16 Jul 2020, 09:58
Reviewer Update
Good Day,
After replying to me on Hellopeter, I still have not received a call from Makro to collect the damaged Fridge.
It looks nice to Customers that you reply on e-mail, but actually nothing happens.
Definitely no Customer Service from Makro.
After replying to me on Hellopeter, I still have not received a call from Makro to collect the damaged Fridge.
It looks nice to Customers that you reply on e-mail, but actually nothing happens.
Definitely no Customer Service from Makro.