kA
keshni A

1 reviews | Active since Nov 2011

05 Dec 2017, 11:33

Damaged fridge

I received the fridge on Saturday morning, however there is dent on the door of the fridge. The driver – Lucky, took a photo of it to show you that it was not their fault or fault of mine as it came that way. I am extremely disappointed with the service I received throughout this whole transaction. The fridge cost me a great deal of money, as I bought the fridge on Wednesday, on Thursday, Rodwyn called me to advise that he will deliver on Sunday. I then sold my current fridge to make room for the new one. I was without a fridge for 7 days. There was so much of food I had to throw away as it was spoilt. And now I eventually receive the fridge and to my dishearten, it is damaged.

and Makro wants to offer me a lousy R300 discount off the fridge for the dent!! what an insult!! R300 doesnt even cover the food that was spoilt.

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Replies (1)
Makro
Makro's reply06 Dec 2017, 07:32
Official

Thank you for alerting us on your complaint. Kindly be advised that we are in the process of handling your complaint and we will be in contact with you as soon as possible.


Regards

Mbali Makhanya

Best regards,