Damaged Dirty Lounge Suite

Good day

I am beyond angry and annoyed at the fact that you seem to have no respect for your customers. (This is for a product that costs R21 999)

I ordered a lounge suite from your online platform on Saturday. To my astonishment it was dispatched for delivery this morning, that’s great service right, talk about over-delivery.

NOOOOOOOOO, my joy was short-lived when I received:

• A damaged couch, with shards of wood piercing the material. • Dirt marks on the material. • Two ottomans where only the one has studs to stand on, the other must presumably just stand directly on the floor. • Instead of having storage space for the ottomans on one side, and a bookshelf on the other, I got two spaces to store the ottomans.

What in the actual F???

I need this situation remedied before the end of this week.

Regards Marissa Fortuin