damaged chest freezer bought online

I bought a chest freezer from the online Makro store about a month ago . It was delivered damaged . The condenser was bent , the side was bent and the door / lid does not open.After numerous calls to the call centre ( about 6 times ) , the freezer has not been replaced .I was told the manager was \ snowed under "which I understand but the call centre keeps telling me they will fetch it the next day . Some say they will call me back and they don't and those who do call back say it will be picked up and replaced the following day . If they are not able to fetch and replace it why don't they just say so ? I will never buy online again . What a nightmare . """