NM
Naomi M
1 reviews | Active since Sept 2020
08 Sept 2020, 14:52
Damaged and no seat bike
On 22nd Augusf I ordered a kids bicycle on Makro's online service.I recieved the packaged delivery on 25th August so soon my daughter's birthday we open the package to find problems.Firstly the helmet was damaged on one side and secondly there was no seat in the package .On the 29th I called them to notify them .The consultant said she will arrange a pickup and exchange. Its the 08th today and still nothing. Horrible service and I'm the one that had to call to keep informed about the progress .I want my money back.
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Replies (2)
Makro's replyOfficial
08 Sept 2020, 15:47Good day Naomi,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply08 Sept 2020, 15:47
Official
Good day Naomi,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
NM
Naomi M's updateReviewer Update
02 Dec 2020, 07:19Got my refund a week after the review
NM
Naomi M's update02 Dec 2020, 07:19
Reviewer Update
Got my refund a week after the review