RP
Roma P
1 reviews | Active since Mar 2016
19 Dec 2024, 17:33
Damaged and missing goods
I placed an order end of November online and till now my order came short and I have not received it.I ordered 4 box of 4 5lt water and they only gave me 3 5lt.I have called so many times and sent an email and no one can help me.My second order came and most of the cooldrink was damaged which I had to throw away and all the chocolates wad flat and melted which I think needs to be replaced.Pine gel never came yet.
Helpful (0)
Replies (6)0
Replies (6)
Makro's replyOfficial
04 Jan 2025, 14:00Good day Roma Padayachee,
Thank you for your review on our Hellopeter platform. We deeply regret the inconvenience you experienced.
We have received your complaint and want to assure you that the matter concerning the damaged drinks and
flattened chocolates delivered to you has been addressed with the store.
We are committed to providing exceptional service to our customers and do not tolerate any behavior that falls short of this standard.
Thank you once again for bringing this to our attention. We will get back to you as soon as new information is brought to our attention.
We sincerely apologize for the inconvenience caused throughout your experience with us.
Warm regards,
The Hellopeter Team
Makro National Contact Centre.
Makro SA
A division of MASSMART Holdings Limited
Tel: ***
WhatsApp: ***
Thank you for your review on our Hellopeter platform. We deeply regret the inconvenience you experienced.
We have received your complaint and want to assure you that the matter concerning the damaged drinks and
flattened chocolates delivered to you has been addressed with the store.
We are committed to providing exceptional service to our customers and do not tolerate any behavior that falls short of this standard.
Thank you once again for bringing this to our attention. We will get back to you as soon as new information is brought to our attention.
We sincerely apologize for the inconvenience caused throughout your experience with us.
Warm regards,
The Hellopeter Team
Makro National Contact Centre.
Makro SA
A division of MASSMART Holdings Limited
Tel: ***
WhatsApp: ***
Best regards,
Makro's reply04 Jan 2025, 14:00
Official
Good day Roma Padayachee,
Thank you for your review on our Hellopeter platform. We deeply regret the inconvenience you experienced.
We have received your complaint and want to assure you that the matter concerning the damaged drinks and
flattened chocolates delivered to you has been addressed with the store.
We are committed to providing exceptional service to our customers and do not tolerate any behavior that falls short of this standard.
Thank you once again for bringing this to our attention. We will get back to you as soon as new information is brought to our attention.
We sincerely apologize for the inconvenience caused throughout your experience with us.
Warm regards,
The Hellopeter Team
Makro National Contact Centre.
Makro SA
A division of MASSMART Holdings Limited
Tel: ***
WhatsApp: ***
Thank you for your review on our Hellopeter platform. We deeply regret the inconvenience you experienced.
We have received your complaint and want to assure you that the matter concerning the damaged drinks and
flattened chocolates delivered to you has been addressed with the store.
We are committed to providing exceptional service to our customers and do not tolerate any behavior that falls short of this standard.
Thank you once again for bringing this to our attention. We will get back to you as soon as new information is brought to our attention.
We sincerely apologize for the inconvenience caused throughout your experience with us.
Warm regards,
The Hellopeter Team
Makro National Contact Centre.
Makro SA
A division of MASSMART Holdings Limited
Tel: ***
WhatsApp: ***
Best regards,
RP
Roma P's updateReviewer Update
05 Jan 2025, 15:51Meant rebuy
RP
Roma P's update05 Jan 2025, 15:51
Reviewer Update
Meant rebuy
RP
Roma P's updateReviewer Update
12 Jan 2025, 18:07I have not received anything yet and had to reorder the same things.i called the online number and the store there is no help.i called over 20 times last week.
RP
Roma P's update12 Jan 2025, 18:07
Reviewer Update
I have not received anything yet and had to reorder the same things.i called the online number and the store there is no help.i called over 20 times last week.
Makro's replyOfficial
20 Jan 2025, 14:29Hi Roma,
Thank you for reaching out to us.
We apologize for the inconvenience caused.
We are awaiting feedback from the relevant team, and we will revert back to you.
Kindly reply to the email that we have sent to you for further communication.
We will work hard to improve our services.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Social Media Team.
Thank you for reaching out to us.
We apologize for the inconvenience caused.
We are awaiting feedback from the relevant team, and we will revert back to you.
Kindly reply to the email that we have sent to you for further communication.
We will work hard to improve our services.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Social Media Team.
Best regards,
Makro's reply20 Jan 2025, 14:29
Official
Hi Roma,
Thank you for reaching out to us.
We apologize for the inconvenience caused.
We are awaiting feedback from the relevant team, and we will revert back to you.
Kindly reply to the email that we have sent to you for further communication.
We will work hard to improve our services.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Social Media Team.
Thank you for reaching out to us.
We apologize for the inconvenience caused.
We are awaiting feedback from the relevant team, and we will revert back to you.
Kindly reply to the email that we have sent to you for further communication.
We will work hard to improve our services.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Social Media Team.
Best regards,
RP
Roma P's updateReviewer Update
22 Jan 2025, 18:00I received all my missing items today
RP
Roma P's update22 Jan 2025, 18:00
Reviewer Update
I received all my missing items today
Makro's replyOfficial
23 Jan 2025, 08:51Hi Roma,
Thank you for your feedback.
We apologize for the inconvenience caused.
We will work hard to improve our services.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Gloria
Makro Social Media Team
Thank you for your feedback.
We apologize for the inconvenience caused.
We will work hard to improve our services.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Gloria
Makro Social Media Team
Best regards,
Makro's reply23 Jan 2025, 08:51
Official
Hi Roma,
Thank you for your feedback.
We apologize for the inconvenience caused.
We will work hard to improve our services.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Gloria
Makro Social Media Team
Thank you for your feedback.
We apologize for the inconvenience caused.
We will work hard to improve our services.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Gloria
Makro Social Media Team
Best regards,