Damaged and incorrect items received, no reimbur*****t yet, 3 months fighting.

Just want to warn all possible people that plan to buy anything online, stay away. You will receive the incorrect or damaged items and you will battle to get your money back. We are Makro customers for 25 years now in PE. We ordered counter chairs from Makro Online on two seperate orders. We received the chairs in cartons and the chairs got damaged. On the one order the one chair was actually missing in the carton when opened as the deal was for two chairs for one price. I have taken photos of the cartons as delivered as you could see the damage to the cartons, also of the damaged to the chairs as they were not properly secured. Photos and email was sent to Makro on the 25th of June and return ID's were generated by them. We only received the money for the one return ID a week ago. The other return ID is still outstanding and we are currently without chairs from the 25th of June as we gave our old chairs to the poor. Multiple emails were sent to their Customer contact centre with no results. Looking at the negative results, do not buy from them online, rather visit the shop. We are still waiting for them to reimburse us with OUR R 1000 due to their incompetency. Today exactly two months & 26 days and empty promises. Go and see their Facebook sites as well, only complaints.