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MOHAMMAD A

1 reviews | Active since Oct 2012

05 Dec 2024, 12:12

DAMAGE MACHINE ON DELIVERY

I JUST RECEIVED MY TOP LOADER WASHING MACHINE THEY IS A HUGE SCRATCH ON THE SIDE THE DELIVERY GUY ADVISE HE CAN NOT TAKE THE MACHINE BACK AND THAT WE MUST LODGE A RETURN I HAVE BEEN ON THE CALL WITH 4 DIFFRENT PEOPLE AND NO ONE CAN ASSSIT THE MACHINE WAS UNPACK AND JUST LEFT HERE I NEED MAKRO TO GET SOMONE HERE NOW AND TAKE THIS MACHINE AND BRING A NEW ONE TODAY 05.12.2024

0
Replies (4)
Makro
Makro's reply06 Dec 2024, 15:55
Official
Hi Mohammad,  

Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
Please follow the below instructions so we can assist. 

Please log in to your online profile and on the top right corner please select the option that says my profile and go-to orders.
Once done, go to the "Returns & Repair" option-click the order number you are logging the return request for and follow the prompts from there to log the return request.

Kindly note that all returns logged after 14 days will not be refunded.

If there is anything else we can assist you with, please feel free to contact us on ***.

Kind Regards, 

Makro Social Media

Best regards,

MA
MOHAMMAD A's update06 Dec 2024, 16:15
Reviewer Update
Yes I have done that my problem I have is that you guys despatch a machine that was damage why did the store not check it furthermore your Courrier guy just unpack and left now I’m sitting with the machine and the store said they will pick up on Tuesday I need another machine delivered and this one taken back
MA
MOHAMMAD A's update10 Dec 2024, 10:33
Reviewer Update
GOOD DAY

I WAS PROMISED A NEW MACHINE TODAY THE 10.12.2024 ONLINE IT SAYS THIS MACHINE CAN NOT BE RETURNED WHAT **** SERVICE IS THIS I WANT MY NEW MACHINE TODAY AND I NEED THIS DAMAGED MACHINE COLLECTED I PAID FOR A NEW MACHINE NOT ONE WITH DENTS AND SCRATCHES YOUR GUYS CUSTOMER SERVICE IS PATHETHIC ONLINE SERVICE IS THE WORST EXPERINCE
Makro
Makro's reply17 Dec 2024, 09:43
Official
Hi Mohammad,  

Apologies for the late response,

Could you kindly confirm if the store provided you with any update on this matter.

Your feedback would be greatly appreciated.

Once again, we do apologize for the inconvenience caused.

With sincere regards,

The Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A Division of MASSMART Holdings Limited 



Best regards,