D3200 repair

Good day I would just like to start off by saying booking in repairs at Makro Cape Gate is disappointing firstly of all I book in my repair as the process say 21 days the service is really bad I got to the store asking them to book my camera in the lady went to the guys on the sales floor to find out about the warranty on the device after I told her it's 5 years with Nikon and that I have proof that the device is registered she then called Nikon to confirm and yet they said that it's out of warranty after I mailed them the proof 40 minutes later we ended up coming to a point where we both agreed that the emails I mailed them and regulation on the device is correct the device was booked it 21 days went by and I received a call from Makro once again saying my camera is out of warranty so already my device is with them for 21 days and I told them I am in need of this device because it's for my company and that brings in my money I work with it I asked the service lady to speak to her manager because my business is running at a lose and she told me there is nothing they can do about it she then also told me the repair on my camera might take up to two months before it's repair how can a company like Makro have a policy in place stating 21 days repair and mine is in for almost two months and yet nobody called or mail me explaining why this repair is taking so long I'm sad to say booked in on the 08 September 2017 and it's still in repairs today's day 08 October 2017 and still no feedback from Makro or Management saying how they will deal with this matter or if they are going to meet me half way for the lose I'm running with my business Repair ********** almost two months and waiting without feedback can anybody help me please