Customers don't matter

<p>We recently bought a gas burner from Centurion branch. Found when we got home that a piece had been cut out of the steel. Tried to exchange it but they refused. I contacted the manufacturer who replaced the burner within a week - a job Makro should have undertaken. At least try to show some kind of customer care. I have since complained about the service to their customer care line and after three follow-ups have not heard a word. Do they not know what is important to a retail business? Perhaps the training is not of a high standard. </p>