Customer support non existant
I bought a wall heater from Makro last year, and within a month, it had a crack running across it. We probably used it for less than a month. I left it, as thought it would be more of a mission to take it off the wall to exchange it. We switched it on about 3 weeks ago, and the crack got even bigger, and now there are 2 more... When logging in to my account, there is no record of my order, as they have apparently updated their system.
I have contacted makro 4 times since, twice to ********** once to ********** and I have spoken to their call centre, who said they would contact me back, and still not a single response from anyone!
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Makro's replyOfficial
22 May 2019, 09:54Good Day Kristin,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the service you have received thus far, this is not the service we aspire to provide our customers with and we will address this accordingly. We will escalate your query to the necessary personnel to advise on how we can assist you and as soon as feedback is received we will contact you.
Again, we do apologize and we thank you for giving us the opportunity to assist you.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the service you have received thus far, this is not the service we aspire to provide our customers with and we will address this accordingly. We will escalate your query to the necessary personnel to advise on how we can assist you and as soon as feedback is received we will contact you.
Again, we do apologize and we thank you for giving us the opportunity to assist you.
Kind Regards,
Makro Hellopeter Team
Best regards,
Makro's reply22 May 2019, 09:54
Official
Good Day Kristin,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the service you have received thus far, this is not the service we aspire to provide our customers with and we will address this accordingly. We will escalate your query to the necessary personnel to advise on how we can assist you and as soon as feedback is received we will contact you.
Again, we do apologize and we thank you for giving us the opportunity to assist you.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the service you have received thus far, this is not the service we aspire to provide our customers with and we will address this accordingly. We will escalate your query to the necessary personnel to advise on how we can assist you and as soon as feedback is received we will contact you.
Again, we do apologize and we thank you for giving us the opportunity to assist you.
Kind Regards,
Makro Hellopeter Team
Best regards,