customer services

A friend recommended the Makro online shop to order groceries and an air fryer that I needed. Since Makro is just around the corner (I live in Alexandra), I decided to place an order.

I received a confirmation stating that my delivery would arrive between 8 AM and 6 PM, and I was given the option to reschedule. I was happy and thought, “Cool!” because I finish work at 4 PM. I then rescheduled the delivery for between 5 PM and 6 PM.

Shortly after that, I received a missed call from the driver, Xolisa. I called him back immediately, and he told me he had already passed by with my order. I was confused and told him I had rescheduled for a later time slot. He said he would return the order to the store.

It was a terrible experience. I called the Makro call center, but they said they couldn’t help and advised me to call Makro Woodmead directly. I called and spoke to Sibongile Molemoeng, who was extremely rude and even dropped the call. I tried calling back several times, but no one assisted me.

I then contacted the call center again and spoke to Michael Mntambo. He was very polite and explained how the orders had been split. He then transferred me to Mahlatse Malatji, who was also very helpful and explained everything clearly. She promised to call me back—and she did. She confirmed that she would reschedule the delivery with a new driver.

I really appreciate the professionalism and kindness shown by Mahlatse and Michael. People like them make a big difference, especially after such a frustrating experience.