Customer services

Customer services is bad, I reported a faulty Hisense 631l Side by Side Frost Free Fridge with Water Dispenser that I purchased with them in November 2023 as it was still on warranty on Thursday the February 2025. After they liaise with Hisense as the OEM, they said the technician will be on-site (at home) to work on the within 72 hours after the job card has been issued. Tuesday I followed up with Makro as I made purchase with them, they told me to directly follow up with OEM. Till this day Makro has not furnished status updated of the fridge being fixed. It's a week later today, we already threw away on monthly fridge groceries we purchased.