Customer service very bad and unprofessional service. Call center employees tell lies.

Customer service very bad service and call center employees tell lies. A bought a TCL TV from Makro. Less that six months later the screen had two lines. We logged call and technician came to replace the screen. we refused as the unit was less than six months old and should be replaced not repaired. a few weeks later no response from Makro. we called and were told they would investigate and call back. They never did. We called again a few days later and the supervisor Mawethu said he will call back at 1pm. Nothing. I called again at 3pm was told by Kgotse that his on lunch and will call back. when i asked who Mawethu's supervisor is, Kgotse rep**** she does not know. Asked me to hold on and never returned to my call, leaving me hanging with music playing in the background. In conclusion I received no service. No One called back.