Customer Service NON-EXISTENT

Customer service has been abysmal. I ordered a white bedside lamp, and upon receiving my order - I had been sent a blue lamp. When trying to issue a return online, none of the channels provided on the website worked. After many telephone calls, I managed to book a slot for the courier to collect the incorrectly issued item. Setting aside the time, the courier didn't arrive. After countless calls again to Makro, I was assured many times that my query had been escalated and promises made of an email that would be sent (by management) confirming the exchange. Days have gone by, many phone calls later (on my account) and STILL NOTHING. I sit here with the incorrectly issued item (their mistake), 17 days later and absolutely NOTHING has been done to correct the mistake and issue me with exactly what I ordered. There is NO regard for the customer - completely lacking courtesy and customer service. No willingness at all to correct their mistake as I sit with something I didn't order. Absolutely USELESS and I will NEVER support Makro again. They are an absolute DISGRACE and how sad that they don't even care. Just a true reflection of exactly how everything in this country is managed.