Customer service means nothing

<p>over the past few years i bought 4-5 routers and they dont last longer than a year the last 2 i bought i made sure i have more than 2 years guarentee on it. as luck has it they pack up and i take it in for repairs the 1st one asking the lady please can you mark it as urgent as i use this for my business and i cant wait 6 weeks. ok no problem she said thank you. Yesterdday i took another router in because they dont last and while im at it i asked the consultant to check up on the reference number to see if there is any feedback only for him to tell me it takes 6 weeks, i said yes i know but i asked for urgent and the lady said yes dont you guys care about your clients " ONLY TO BE TOLD NO WE DO NOT CARE THANK YOU" What kind of service is that,i ask for something small and thats what i get ?</p>