Customer Service is non-existent

Did an order in December 2022. Order was received, but the product packaging was not seal, and items missing from the product. Immediately reported it to Makro via phone and email to log an exchange.

Exchanged was logged. After multiple phone calls to the call centre and emails, till today that exchange has never happened. Every time I called the National call centre, I was told someone would contact me, this going on for a month now.

If you guys can't get customer service or a simple phone call to the customer right, you shouldn't be running a business. It's really shocking that such a large organization doesn't seem to care about customers.

I would like your Regional or National Customer service manager to contact me directly so I can share the full time line and we can review all the calls that I have made (seeing that it's recorded).