Customer service is a joke

Item: Makro
Rating: 1
Author: lee M

I've tried phoning their online help, using their whatsapp and even sending an email all 3 have not been successful to say I'm disgusted with their customer service would really be an understatement I'm stuck cant make an order nor can I get assistance from them with my request. Please let me know when will i get a response??

Helpful (0)

Replies (2)

Makro's replyOfficial

26 Dec 2019, 11:16

Good day Lerato,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

With regards to the above, one of our Hellopeter consultants will give you call shortly to ensure that you get the assistance that is needed.

Once again, we do apologize for the inconvenience caused.

Hope you find the above in order.

Have a wonderful day further.

Kind regards
Makro Hellopeter Team

Makro's reply26 Dec 2019, 11:16

Official

lee M's updateReviewer Update

27 Dec 2019, 17:12

Hi There

Thanks for the response the consultant phoned and said they will call back this morning and they did not I'm not sure if you really do take customer service as you write on your feedback!

I'd like to be assisted please!

Thanks

lee M's update27 Dec 2019, 17:12

Reviewer Update