Customer service department providing misleading

Dear Makro

I am writing to express my complete dissatisfaction with the handling of my refund. It has now been over two months since you canceled my order, yet I have still not received the refund as promised. This ongoing delay is entirely unacceptable.

It is evident that not only is your customer service department providing misleading information to clients, but your financial department is equally unreliable. The continued failure to process my refund demonstrates a severe lack of professionalism and accountability.

I demand an immediate resolution and a firm commitment on when my refund will be processed. I expect a response without further delay.

Sincerely,