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Eric D
1 reviews | Active since Aug 2016
30 Dec 2023, 11:08
Customer service
Makro’s online ordering was a terrible experience after having to pay twice for an item. When enquiring so to my money being payed back I was told on various occasions that they will inform. Calls get drop and mails are not responded on. I cannot believe that such a giant in sales treats the customers with such behavior. I have called and mailed numerous times and have still not gotten any information. Keep getting mails of satisfactory surveys which still don’t resolve the matter.
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Eric D's updateReviewer Update
04 Jan 2024, 20:52It’s the 4th of January and yet still no proper information was given from your head office. It’s really becoming a massive problem. I must pay for items if I want it but If I want my own money back then I must wait. This is a poor way of doing business. Also everytime I call I get put on hold and then the line cuts. Nobody calls back or even bothers to assist to follow up or assist properly.
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Eric D's update04 Jan 2024, 20:52
Reviewer Update
It’s the 4th of January and yet still no proper information was given from your head office. It’s really becoming a massive problem. I must pay for items if I want it but If I want my own money back then I must wait. This is a poor way of doing business. Also everytime I call I get put on hold and then the line cuts. Nobody calls back or even bothers to assist to follow up or assist properly.