Customer Service @Makro stinks!

Please can someone be of assistance. I logged a fault for a broken appliance that was purchase online. Receipt says nov 29,2022 it was only delivered in Dec 2022.a whole year later I msg makro to log a faulty cz it was bought online, this was Dec 2, on Dec 10 I get a phone call!! More than a week later to tel me my warranty expired, and then when I ask if makro can look into fixing it, I was rudely asked, fix it how. At this point, I'm not just annoyed at the delay, but the rudeness of the person who called me. How the hell if it takes more than a week to get back to me or if something was ordered at the end of nov but only delivered in Dec, when does the warranty start???? When u only rcvd it Dec not November?? Rest assured, I m not satisfied. I'm livid!