Customer Service

Good day. I had a very bad experience with Makro Carnival yesterday, 2 October 2022. I did my monthly shopping at Makro and with a full trolley I que for more than a half an hour(which is understandable it is end of the month). The problem is getting to the till, only to realise that the specials was not loaded on the computer, therefore the cashier had to check all the items in my trolley if they are appearing on the specials broschure and then manually deduct the discount. After 30 minutes not even half of my trolley was scanned by the cashier. I've complained to the floor manager and I was informed that is a problem from IT head office and they can not do anything about it. After a few minutes I've insisted to see the store manager, which came to me. I've once again complaint to him and the same excuse was given to me. I've informed him that I can not stand any longer trying to get my items scanned , I rather the leave the trolley with items. He informed me that he can not do anything about it and I am welcome to leave the trolley the store. It is the most pathetic service that I ever experienced. Regards Marieta