Customer service

Tuesday august 29 th at 10.21 I stood in a row to pay at Makro in Nelspruit. one of the workers told me I could go to pos. No 31 which seemed to be open. As I went there 2 cashiers were standing with their back to the counter were I should pay talking about? I asked if I could pay my goods there but none of the 2 answered ( one had cashier number 1098) although it was quit clear they saw me standing there and ask a question( for the 2nd time) I asked again and with great reluctance, saying nothing I could pay my goods. I was shocked: I did absolutely nothing wrong and was polite in asking if I could pay my goods there.

Makro: this is absolutely not what I call customer service or helpfulness! To me it was very rude and at that moment I decided to bring this to your attention! Maybe it’s time to train your people or at least check on them. I gladly volunteer to teach them what is a good and respectful way to handle the client. Els Wijbenga