********** CUSTOMER SERVICE

MAK*** I have waited for my refund since 10/10/2023. Every call I make ends in a "I will escalate this and get back to you". When somebody actually responds, they keep asking for the same documentation and I am passed from person to person. MAKRO STAFF CANNOT PERFORM THEIR JOB TASKS EFFICIENTLY. The other day, some lady was so sarcastic with me AND THAT IS NOT APPRECIATED. MAKRO!!!!!! WHY HAVE I WAITED SO LONG FOR MY REFUND????????????????????????? I've used almost my full refunds' amount on airtime to phone you useless people EVERYDAY.