1 reviews | Active since Feb 2018
Customer service
I placed an order online to buy a Kenwood prospero 5 in 1 kitchen machine on 25 July 2019. Received the order on 29 July.
One of the attachments weren't working so i lodged a return request online on the 7th of August 2019 (which is within 14 days).
I was not contacted, i then sent an email to Makro online support and spoke to Elizabeth Mabadi who told me to go to the store and return it. I went to Makro Crown mines got assisted by Sfiso Mkhwa**** online department and he said he will send the return request to Struben Valley on 30 Sept Monday. He will contact me on Monday.
I called Sfiso on 03 October 2019. He sent another follow-up email to Struben Valley.
Can someone at Struben Valley contact me because I followed procedure and did what I had to do so can someone play their part as well. I'm sitting with an attachment that is not working.
Thank you for bringing this to our attention.
Kindly accept our sincerest apologies for the customer service you have received in this regard and for the inconvenience this has caused you. We will contact the relevant departmental management to assist and the soonest feedback is received, we will contact you.
Feedback to be relayed within 48 hours.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this to our attention.
Kindly accept our sincerest apologies for the customer service you have received in this regard and for the inconvenience this has caused you. We will contact the relevant departmental management to assist and the soonest feedback is received, we will contact you.
Feedback to be relayed within 48 hours.
Kind Regards,
Makro Hellopeter Team