Customer service

I bought a fridge at Makro Wonderboom on the 1st of September 2019, today is the 11th of September, so I called to find out when should I expect a delivery. I called 6 times merely because every time, Maria and Edith try to transfer my call, I waited and then the call hangs up. On the last attempt, they gave the phone to Eddie (very rude) tough guy. I told him I bought a fridge and it has not been delivered after 10 days and he says so what? I really got ****ed off and he tell me to come to the store, he's on the electronics section if I have a problem. I've never been disrespected and challenged to a fight as if I'm asking for a favor, when in actually fact I've paid and simply asking for a service I paid for... I'm grossly disgusted the type of service I received.