********* customer service.

Bought a Trojan Teadmill in November 2022, in February 2023 the machine exploded while my daughter was running on it. I took the complain to Makro Germiston. They bluntly refused to take the machine back, and insisted that they will send a Trojan rep to come assess the machine.

The rep came and confirmed that the machine hard drive was faulty hence its explosion. He replaced it with a "new one". Weeks later upon using the machine it was making noisy sounds. In April 2023 I gave the Trojan rep feedback that the machine is making noise and the rep from Trojan told me he cannot come to assess the machine as my days of availability clash with his availability, I should instead stay aff from work during the week as that's the only time they can help.

1 year later my Trojan machine is still faulty and Makro refuses to refund me/replace me with a new machine. I am stuck with a malfunction product while it's still under warranty.

Makro and Trojan are very ***** and offers VERY POOR CUSTOMER SERVICE. This complaint about Makro is one of many!!!