KM
Keabetswe M

1 reviews | Active since Oct 2023

27 Oct 2023, 11:00

Customer refund

My uncle Mr PY Makhubela bought a Gentech generator at Makro Wonderboom Junction on the 29th of December 2022. Discription of a product Gentech 4kva Digital invetor generator Bar code *** It started giving a problem on March and took it back to the store Makro Since then August again the generator stopped funtioning , he took it back and they charged him R1265.00. On September it stucked again and he took it back again and they send him a message telling to coma pay R400.00 for the services. Ok i have logged a complaint with customer care of which and they called me i met a lady by the name of Motshabi Letlhaku on the 18th of October 2023 . So Hellopeter please help Their client which is my uncle can't trust the store and their generator anymore he wants his money back and mind that Gentech generator is still under warranty . The problem i see with this store is, they are taking advantage of this perosn cos he cant speak English So please help

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Replies (4)
KM
Keabetswe M's update27 Oct 2023, 15:32
Reviewer Update
Ok i will be waiting
KM
Keabetswe M's update27 Oct 2023, 15:45
Reviewer Update
I have just received a call from the store , i couldn't even get the lady's name properly cos the attitude, unfortunately even their customer service is below standard, all i want is my money back.
Teach your employees customers service is poor.
There no way that i am going to pay for something that has never satisfied me from the first four months .
MONEY BACK PLEASE MAKRO
KM
Keabetswe M's update30 Oct 2023, 11:58
Reviewer Update
Good how long is going to take to refund my order. Your makro Wonderboomstore careless about their customers queries
KM
Keabetswe M's update02 Nov 2023, 14:42
Reviewer Update
Good afternoon,
I am still waiting for my refund . No one is saying anything from Makro Wonderboom store, they tell me they have many customer complaints a d that is not my problem but theirs.
So who ever responsible with customers make snappy your crying customers are waiting