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MM
Mboniseni M

1 reviews | Active since Aug 2014

16 Aug 2022, 11:54

Customer Miservice

My order was completed and ready since the 7th/8th. to date, the 16th, no-one has contacted me and no delivery has been done. if they cannot deliver, why not make contact and/or refund.

this is not the first time they do this. lat time they kept allocating and cancelling my order. this is definitely the last time i waste my money, time and airtime to this franchise online whatever they call it. highly NOT recommendable.

0
Replies (5)
Makro
Makro's reply17 Aug 2022, 08:40
Official
Good day Mboniseni,
 
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
 
We take all our customer requests seriously and assure you that this matter will be our priority.
 
Kindly note that order number MAK*** was never paid. 

Please provide correct order number. 
 
Once again, we apologize for the inconvenience caused throughout your journey with us.
 
I hope you find the above in order.
 
Kind Regards,
Makro Hellopeter Team

Best regards,

MM
Mboniseni M's update17 Aug 2022, 10:01
Reviewer Update
MAK***
Makro
Makro's reply17 Aug 2022, 10:12
Official
Good day Mboniseni,
 
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
 
We apologize for the late response and for the inconvenience caused.
 
Please be advised that we can not confirm the readiness of the order as yet, however, communication will be sent once we have feedback.
 
Please be advised that feedback will be provided.
 
Once again, we apologize for the inconvenience caused throughout your journey with us.
 
I hope you find the above in order.


Kind Regards,
Makro Hellopeter Team

Best regards,

MM
Mboniseni M's update17 Aug 2022, 10:46
Reviewer Update
THIS MUST BE SOME FORM OF A JOKE.
HOW DO I RECEIVE AN EMAIL THAT MY ITEM WAS PACKED ON THE 9TH, BUT ON THE 17TH IM BEING INFORMED THAT YOU CANNOT CONFIRM THE READINESS OF MY ORDER????

What were you packing, Air???

this is ridiculous.
Please cancel the sale transaction and refund me my money.
Makro
Makro's reply17 Aug 2022, 10:53
Official
Dear Mboniseni
.Due to a high demand for baby soft tissue, your order was unfortunately delayed.

We are working hard to get your order to you.

Thank you for your patience.

Kind Regards,
Makro Hellopeter Team

Best regards,