Customer (lack of/terrible) service

I have been trying to buy an item from Centurion Makro (10 boxes at R175 per box). The previous few times I drove there I was always told that they are out of stock (and nothing in the back). So I tried ordering online and found the item not available online. Then I tried Makro Care and they advised me to email the store at *** which I did but there was no response Then I tried to contact the store telephonically a few times to ask someone to keep me the order I have. The last person who answered promised to let me know by close of business that day whether or not he has the 10 boxes of the item available to collect. When I didn't hear back from him that day I contacted him again the next day (as I had taken his name) and he made the same commitment. Again I didn't hear from him. When I contacted him the 3rd time I realized that he was just playing games with me. So I have given up trying and will rather pay more at another business than support Makro again.