Customer focused Makro employee.

I visited the Makro store in Strubensvalley on 6 June 2023 because I had a problem with the Trojan TR1200 Treadmill that I purchased in 2021 and which failed with an E01 message. . My problem was that Trojan needed Proof of Purchase to enable me to log a service call for this device and we were unable to find the original POP. On entering the store, we were directed to the fitness area where we were met by a young man named Lunga Mlambo. Lunga did not work in that department, but said he could help. I told him what I needed, fully expecting that he would not be able to do so, but much to my surprise, he assured me that he could. To cut a long story short, Lunga was able to find a copy of my transaction, and supp**** me with a copy. What really impressed me here was not so much that Lunga was able to find what I needed, since I was sure that Makro would have these transaction recorded, but the attitude of this young man was so positive, and so willing to do whatever was needed to help. Than you to Lunga and to Makro.