Customer feedback is **** for online orders

I placed a makro online order on 23 may 2025 delivery was promised online on 29 may. Today is 30 may 2025, upon calling the call centre to enquire about the delivery of my order I was told the courier went to collect the item at the supplier but the supplier has no stock and they will do a reimbur*****t. But I mean for how long have they known that the supplier has no stock and there was no communication from their side what so ever even up to now my delivery status say ready to ship delivery status on the online order has not changed no call or email to inform me that I won't be receiving my order. Even on the 28 may I did an enquiry via their wats app number they say order will be delivered 29 may how did this change overnight from to be delivered to no stock. Makro customer service is **** their feedback they give is not consistent. But when you shop online you can see there is 1 left or 2 left. Down with makro for customer support and satisfaction. Viva takealot