Customer Experience Failure: Quality ***9

Item: Makro
Rating: 2
Author: Honest M

I was very disappointed when I got home to find that the Office Chair that I have been very excited to purchase not only came damaged but the visual finishes on the unit was inconsistent.

This is very important because I really wanted the chair. I have the chair but I expect Makro to contact me and advise me when then going to replace my unit with one that actually passes the standards of the quality that is supposed to be given.

I have photos of both damages.

Will await a date for this to take place.

Helpful (0)

Replies (2)

Makro's replyOfficial

22 May 2018, 08:24

Good day,

Thank you for your complaint if you bought the chair on the 19/05/2018 please return it to the store for assistance.

Regards

Mbali Makhanya

Makro's reply22 May 2018, 08:24

Official

Good day,

Thank you for your complaint if you bought the chair on the 19/05/2018 please return it to the store for assistance.

Regards

Mbali Makhanya

Honest M's updateReviewer Update

23 May 2018, 13:21

Dear Mbalil, I will not be bringing the chair anywhere as it was not my failure. My experience is very important to me and I do not have the time to repeat something that was supposed to be done correctly the first time. Thank you,

Honest M's update23 May 2018, 13:21

Reviewer Update