Customer Dissatisfaction / Appalling Online Service

On the 30th of April I made an online purchase for pick up at Makro Vaal. I received a confirmation sms and email for both orders.

However, I've since been waiting for pick up sms, it's almost a week later and I have not received anything from their side. Bear in mind that I received emails with invoices of the items that I purchased so I know they were picked and they have them in stock.

It's disheartening to see that they careless about customer retention and with everything that played out, it's only befitting that I deem them dishonest and couldn't careless about their customers.

I don't even want to mention their current app. IT SUCKS. I CAN'T LOGIN.