Customer dissatisfaction

In 2024 June bought an Urn which I didn’t use until when tried to use it about 2 months ago, still new from the box it wasn’t working, took it to Makro few days later and was told that they actually don’t sell that particular product, it’s from someone named pstMoipone Molotsi of whom I must now try resolve the issue with.Im very disappointed because why must I now deal with their supplier they selling their products for because when I bought the urn it was from website not this Moipone person. Tried to get it contact with Moipone and after week of several calls attempt and e mails she finally responded and promised to refund me but then since she’s been MIA , tried calling yet again and e mailing, guess I’ve been gosted. Makro online should be shut down because this is not the 1st time this happens, I mean TEMU provides a much better service than this.