Customer Care department at Makro seems disfunctional.

I recently posted about my disappointing experience with Makro. A pleasant Mpho Moruthane made contact with me and assured me that someone from Customer Care would get back to me - preferably the same day. That was 10 days ago! In the past, my instore experience of Makro's customer care was excellent and I don't know if this has changed. ( My instore purchases came to an end when our nearest Makro store closed down after the looting). All I can say is that I would not buy any appliance or high cost item from Makro Online because I have zero confidence in their customer care. I haven't even bought the item and cannot get a response so I can only imagine how much worse it would be if I had warranty type issues. I have the feeling that the department is understaffed/non functional.