YM
Yasmin M
1 reviews | Active since Apr 2022
01 Jul 2025, 15:01
*********** Customer Care -Beware Makro Market Place Suppliers
I purchased the DW Generic Xbox Controller online however once I received delivery the item did not switch on. So I logged a return via the website on the 8th of May. A few days passed and I had not received any contact from Makro regarding the return. I called the call centre to find out what the issue is and according to the customer care agent "Queen" there was no return visible on their side and I was to screenshot and email to her which I received no response to for days. In the meantime I had received delivery of DW Dual controller charging station which did not fit our original Xbox controller so I logged a 2nd return. When the courier came to collect he was unsure which item needed to be collected so I handed him the DW Generic Controller as it was the 1st return logged. I contacted the call centre and was advised that the supplier would reject the item when they are performing QC if item is incorrect. That did not happen. They credited me R299 which is the price of the dual charging station but took the DW Generic Controller which is R799. I still have the DW dual charging station at home that despite numerous calls to the call centre no collection has been arranged. I have been calling Makro customer care line twice a week and spoken to Maria,Mbali,Siphosethu,Sidney and Ntokozo and they all just promised to call me back before 12pm or end of business day with feedback or a way forward but they never do. I can't believe that we can purchase from a trusted brand as Makro and thereafter they cannot provide you with answers. Apparently Makro does not have a contact number for the suppliers on their marketplace.
Helpful (0)
Replies (14)0
Replies (14)YM
Yasmin M's updateReviewer Update
06 Jul 2025, 16:42Hello
Escalating to a useless department makes no sense or difference to me as no one has even attempted to contact me as yet. Why bother even responding? I want this matter escalated to a manager to contact me as I want my refund and contacting your customer careline has proven to be be a complete waste of my time. It has been 2 months.
Escalating to a useless department makes no sense or difference to me as no one has even attempted to contact me as yet. Why bother even responding? I want this matter escalated to a manager to contact me as I want my refund and contacting your customer careline has proven to be be a complete waste of my time. It has been 2 months.
YM
Yasmin M's update06 Jul 2025, 16:42
Reviewer Update
Hello
Escalating to a useless department makes no sense or difference to me as no one has even attempted to contact me as yet. Why bother even responding? I want this matter escalated to a manager to contact me as I want my refund and contacting your customer careline has proven to be be a complete waste of my time. It has been 2 months.
Escalating to a useless department makes no sense or difference to me as no one has even attempted to contact me as yet. Why bother even responding? I want this matter escalated to a manager to contact me as I want my refund and contacting your customer careline has proven to be be a complete waste of my time. It has been 2 months.
YM
Yasmin M's updateReviewer Update
07 Jul 2025, 11:36Hello
I see that your customer care attempted to call me once and that's it.
I was forced to call the supplier directly who is requesting the courier collection waybill number which I do not have. This item was collected 2 months ago. Makro has no record of it and neither does the courier company? How does this make sense?
Complete disorder.
I see that your customer care attempted to call me once and that's it.
I was forced to call the supplier directly who is requesting the courier collection waybill number which I do not have. This item was collected 2 months ago. Makro has no record of it and neither does the courier company? How does this make sense?
Complete disorder.
YM
Yasmin M's update07 Jul 2025, 11:36
Reviewer Update
Hello
I see that your customer care attempted to call me once and that's it.
I was forced to call the supplier directly who is requesting the courier collection waybill number which I do not have. This item was collected 2 months ago. Makro has no record of it and neither does the courier company? How does this make sense?
Complete disorder.
I see that your customer care attempted to call me once and that's it.
I was forced to call the supplier directly who is requesting the courier collection waybill number which I do not have. This item was collected 2 months ago. Makro has no record of it and neither does the courier company? How does this make sense?
Complete disorder.
YM
Yasmin M's updateReviewer Update
16 Jul 2025, 07:35Hello
Why is such a simple issue taking so long to resolve? The supplier has confirmed with Makro that he has received the DW controller.
It has been more than 2 months and I want my refund.
Why is such a simple issue taking so long to resolve? The supplier has confirmed with Makro that he has received the DW controller.
It has been more than 2 months and I want my refund.
YM
Yasmin M's update16 Jul 2025, 07:35
Reviewer Update
Hello
Why is such a simple issue taking so long to resolve? The supplier has confirmed with Makro that he has received the DW controller.
It has been more than 2 months and I want my refund.
Why is such a simple issue taking so long to resolve? The supplier has confirmed with Makro that he has received the DW controller.
It has been more than 2 months and I want my refund.
YM
Yasmin M's updateReviewer Update
17 Jul 2025, 15:23Hello
It has been more than 2 months. This is unacceptable. Whenever I call in your agents say that they are waiting for feedback from some department or another and will be sorted out. Am I to wait indefinitely? Is your refund department situated in a different country and working different time zones??? Even then this would be unacceptable. How can something as minor as a return and refund take Makro so long to resolve?
It has been more than 2 months. This is unacceptable. Whenever I call in your agents say that they are waiting for feedback from some department or another and will be sorted out. Am I to wait indefinitely? Is your refund department situated in a different country and working different time zones??? Even then this would be unacceptable. How can something as minor as a return and refund take Makro so long to resolve?
YM
Yasmin M's update17 Jul 2025, 15:23
Reviewer Update
Hello
It has been more than 2 months. This is unacceptable. Whenever I call in your agents say that they are waiting for feedback from some department or another and will be sorted out. Am I to wait indefinitely? Is your refund department situated in a different country and working different time zones??? Even then this would be unacceptable. How can something as minor as a return and refund take Makro so long to resolve?
It has been more than 2 months. This is unacceptable. Whenever I call in your agents say that they are waiting for feedback from some department or another and will be sorted out. Am I to wait indefinitely? Is your refund department situated in a different country and working different time zones??? Even then this would be unacceptable. How can something as minor as a return and refund take Makro so long to resolve?
YM
Yasmin M's updateReviewer Update
22 Jul 2025, 11:00Does it really take this long to arrange a collection?
I found the suppliers business card and contacted him awhile back which Makro apparently couldn't do.
You shouldn't have a marketplace where customers purchase if it takes months to resolve any issues with suppliers that list items on your website.
I found the suppliers business card and contacted him awhile back which Makro apparently couldn't do.
You shouldn't have a marketplace where customers purchase if it takes months to resolve any issues with suppliers that list items on your website.
YM
Yasmin M's update22 Jul 2025, 11:00
Reviewer Update
Does it really take this long to arrange a collection?
I found the suppliers business card and contacted him awhile back which Makro apparently couldn't do.
You shouldn't have a marketplace where customers purchase if it takes months to resolve any issues with suppliers that list items on your website.
I found the suppliers business card and contacted him awhile back which Makro apparently couldn't do.
You shouldn't have a marketplace where customers purchase if it takes months to resolve any issues with suppliers that list items on your website.
YM
Yasmin M's updateReviewer Update
05 Aug 2025, 08:04Still nothing from Makro. No one has contacted me. No collection has been arranged . The supplier has stopped responding to messages.No refund. The reason they reply privately on Hellopeter is just to give some bull**** story about how they will send me feedback as soon as they receive a response from their refunds department which seems to take months.It doesn't seem like a single person in their customer care department has a clue as how to resolve returns and refunds. So this is what you can expect when you purchase from Makro.
YM
Yasmin M's update05 Aug 2025, 08:04
Reviewer Update
Still nothing from Makro. No one has contacted me. No collection has been arranged . The supplier has stopped responding to messages.No refund. The reason they reply privately on Hellopeter is just to give some bull**** story about how they will send me feedback as soon as they receive a response from their refunds department which seems to take months.It doesn't seem like a single person in their customer care department has a clue as how to resolve returns and refunds. So this is what you can expect when you purchase from Makro.
YM
Yasmin M's updateReviewer Update
26 Aug 2025, 12:29Are you still following up??? I want my refund. This is pathetic.
YM
Yasmin M's update26 Aug 2025, 12:29
Reviewer Update
Are you still following up??? I want my refund. This is pathetic.
YM
Yasmin M's updateReviewer Update
26 Aug 2025, 13:15Please cut the bull! Are you waiting for 3 months for feedback from your returns department? *******.
YM
Yasmin M's update26 Aug 2025, 13:15
Reviewer Update
Please cut the bull! Are you waiting for 3 months for feedback from your returns department? *******.
YM
Yasmin M's updateReviewer Update
27 Aug 2025, 15:56And Makro replies privately just to say once again saying that they will send feedback which I guarantee will never come.
YM
Yasmin M's update27 Aug 2025, 15:56
Reviewer Update
And Makro replies privately just to say once again saying that they will send feedback which I guarantee will never come.
YM
Yasmin M's updateReviewer Update
05 Oct 2025, 10:42It has been 5 months since I have 1st logged my return.
Since then I have called the call centre countless times but no one has been capable of assisting. I have been told that I will be called once they receive feedback from their returns department but no one calls. They reply the same thing here and apologize. I don't want apologies. It's been 5 MONTHS! I JUST WANT MY MONEY BACK!!!
Since then I have called the call centre countless times but no one has been capable of assisting. I have been told that I will be called once they receive feedback from their returns department but no one calls. They reply the same thing here and apologize. I don't want apologies. It's been 5 MONTHS! I JUST WANT MY MONEY BACK!!!
YM
Yasmin M's update05 Oct 2025, 10:42
Reviewer Update
It has been 5 months since I have 1st logged my return.
Since then I have called the call centre countless times but no one has been capable of assisting. I have been told that I will be called once they receive feedback from their returns department but no one calls. They reply the same thing here and apologize. I don't want apologies. It's been 5 MONTHS! I JUST WANT MY MONEY BACK!!!
Since then I have called the call centre countless times but no one has been capable of assisting. I have been told that I will be called once they receive feedback from their returns department but no one calls. They reply the same thing here and apologize. I don't want apologies. It's been 5 MONTHS! I JUST WANT MY MONEY BACK!!!
YM
Yasmin M's updateReviewer Update
07 Oct 2025, 10:14So Makro replies privately to keep repeating that they are still awaiting feedback from their returns team. It's been 5 MONTHS!
Hi Yasmin,
We are still awaiting feedback from the returns team.
We truly sorry for the delay of your refund.
Regards,
Makro Social Media Team.
Hi Yasmin,
We are still awaiting feedback from the returns team.
We truly sorry for the delay of your refund.
Regards,
Makro Social Media Team.
YM
Yasmin M's update07 Oct 2025, 10:14
Reviewer Update
So Makro replies privately to keep repeating that they are still awaiting feedback from their returns team. It's been 5 MONTHS!
Hi Yasmin,
We are still awaiting feedback from the returns team.
We truly sorry for the delay of your refund.
Regards,
Makro Social Media Team.
Hi Yasmin,
We are still awaiting feedback from the returns team.
We truly sorry for the delay of your refund.
Regards,
Makro Social Media Team.
YM
Yasmin M's updateReviewer Update
07 Oct 2025, 17:00Hello
As previously explained they collected return Order Number : OD*** and processedbthe refund for Order Number : OD***.
So how am I supposed to initiate a return for an order that has already refunded according to the website?
As previously explained they collected return Order Number : OD*** and processedbthe refund for Order Number : OD***.
So how am I supposed to initiate a return for an order that has already refunded according to the website?
YM
Yasmin M's update07 Oct 2025, 17:00
Reviewer Update
Hello
As previously explained they collected return Order Number : OD*** and processedbthe refund for Order Number : OD***.
So how am I supposed to initiate a return for an order that has already refunded according to the website?
As previously explained they collected return Order Number : OD*** and processedbthe refund for Order Number : OD***.
So how am I supposed to initiate a return for an order that has already refunded according to the website?
YM
Yasmin M's updateReviewer Update
05 Nov 2025, 14:18It's been almost 2 weeks since the second return was collected. Since then all my emails sent have been ignored. Do I now need to wait another 5 months for my refund????
YM
Yasmin M's update05 Nov 2025, 14:18
Reviewer Update
It's been almost 2 weeks since the second return was collected. Since then all my emails sent have been ignored. Do I now need to wait another 5 months for my refund????
YM
Yasmin M's updateReviewer Update
22 Nov 2025, 21:30So the return item was collected a month ago and according to the above an email was sent to the finance department to process the refund 2 weeks ago and yet still no refund. Makro makes you beg to get your own money back .
YM
Yasmin M's update22 Nov 2025, 21:30
Reviewer Update
So the return item was collected a month ago and according to the above an email was sent to the finance department to process the refund 2 weeks ago and yet still no refund. Makro makes you beg to get your own money back .