Customer care are clueless to sort queries out.

Item: Makro
Rating: 1
Author: Carl S

Ordered goods on- line 9th Jan, after 15 days I checked their tracking app which said delivered. After numerous call to customer care, someone eventually acknowledged the goods got sent back to supplier because they were faulty. Again numerous calls and e-mails and going into store to try and get refund. Makro eventually refund but only half my money. Every email they say the same thing, query will be escalated. I've given up phoning customer care, absolutely clueless. Its March and still no success.

Helpful (0)

Replies (1)

Makro's replyOfficial

24 Mar 2021, 15:30

Good day Carl,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply24 Mar 2021, 15:30

Official