1 reviews | Active since Jun 2017
Customer bullying, Guarantee service non-existent and False advertising
I bought a Wahl hair clipper Thursday 8/09/2020 afternoon and I got home and started cutting my son's hair. The machine just died and did not work any more. Friday afternoon after work 9/09/2020 I returned it and I found a very rude lady who asked me first question how many people did it cut? My answer was it is not written how many it must cut. The service is pathetic, they checked in the machine I have to wait for 6 weeks as their own turnaround time while I am suffering. This is customer bulling and false advertising as the state and claim 1 year warrantee while there is no even 1 day warrantee. I previously used Game and their service was excellent in return bought a lawn mower and they replaced it same day.
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
