NM
Nosipho M
1 reviews | Active since Apr 2019
31 Mar 2024, 11:49
Cs is impossible to get through
I have been trying to tell them to change my contact details because I no longer have access to that number, also I cannot do this change from my end. Fell into deaf ears. When the courier company calls me, it's not going to go through to me. I don't know how they will deliver my goods to me. Feeling defeated.
Helpful (0)
Replies (2)0
Replies (2)NM
Nosipho M's updateReviewer Update
31 Mar 2024, 14:47Update:
I called customer services and was advised the courier company had to turn back because they couldn't get hold of me very irate because I did send tons of emails since the 29th!!
I was then informed that it takes approximately 3 working days to get my emails attended to which means I will only have my goods midweek. The trouble is that I am moving out tomorrow and no one is available to collect the goods for me.
I am yet again disgustingly appalled by the lack of customer service of this company. If I hadn't called, no one would have gotten back to me or made an attempt to get back to me until midweek.
Please consider other supermarkets, just not Makro.
I called customer services and was advised the courier company had to turn back because they couldn't get hold of me very irate because I did send tons of emails since the 29th!!
I was then informed that it takes approximately 3 working days to get my emails attended to which means I will only have my goods midweek. The trouble is that I am moving out tomorrow and no one is available to collect the goods for me.
I am yet again disgustingly appalled by the lack of customer service of this company. If I hadn't called, no one would have gotten back to me or made an attempt to get back to me until midweek.
Please consider other supermarkets, just not Makro.
NM
Nosipho M's update31 Mar 2024, 14:47
Reviewer Update
Update:
I called customer services and was advised the courier company had to turn back because they couldn't get hold of me very irate because I did send tons of emails since the 29th!!
I was then informed that it takes approximately 3 working days to get my emails attended to which means I will only have my goods midweek. The trouble is that I am moving out tomorrow and no one is available to collect the goods for me.
I am yet again disgustingly appalled by the lack of customer service of this company. If I hadn't called, no one would have gotten back to me or made an attempt to get back to me until midweek.
Please consider other supermarkets, just not Makro.
I called customer services and was advised the courier company had to turn back because they couldn't get hold of me very irate because I did send tons of emails since the 29th!!
I was then informed that it takes approximately 3 working days to get my emails attended to which means I will only have my goods midweek. The trouble is that I am moving out tomorrow and no one is available to collect the goods for me.
I am yet again disgustingly appalled by the lack of customer service of this company. If I hadn't called, no one would have gotten back to me or made an attempt to get back to me until midweek.
Please consider other supermarkets, just not Makro.
NM
Nosipho M's updateReviewer Update
03 Apr 2024, 01:33Greetings,
What happens to my refund because my delivery had missing items?
Your website says my last 4 orders were delivered to me.
There's only one me, that me hasn't received the last 4 orders?
Please direct me to the Me that received my orders?
Better still, kindly deliver my items please.
What happens to my refund because my delivery had missing items?
Your website says my last 4 orders were delivered to me.
There's only one me, that me hasn't received the last 4 orders?
Please direct me to the Me that received my orders?
Better still, kindly deliver my items please.
NM
Nosipho M's update03 Apr 2024, 01:33
Reviewer Update
Greetings,
What happens to my refund because my delivery had missing items?
Your website says my last 4 orders were delivered to me.
There's only one me, that me hasn't received the last 4 orders?
Please direct me to the Me that received my orders?
Better still, kindly deliver my items please.
What happens to my refund because my delivery had missing items?
Your website says my last 4 orders were delivered to me.
There's only one me, that me hasn't received the last 4 orders?
Please direct me to the Me that received my orders?
Better still, kindly deliver my items please.