Credit Facility poor performance

Good Day, I was at Makro today after I recieved a SMS to come collect my in store credit card. after waiting more than 40min for the consultant to get in touch with someone over the phone to complete my application he finally gets through. Then I am asked to complete a few security questions which is understandable. after that the consultant says he needs to ask me more security questions (5) already being annoyed as I just want to be on my way after already waiting so long. He asks the questions and I get some wrong he says. things to which I answered honestly and correctly, then telling me I have to fill in another form with 3 of my signatures and a copy of my ID and then they have to call back. At that moment I walked out of the store as I dont have time to stand there for more than a hour and wait for them to contact a consultant again. This is very upsetting and would like someone to get in touch with me to make this process more bearable. for a company as big and well known as Makro and me being a regular customer this is unacceptable.

please get in touch with me regards