JR
Jan R
1 reviews | Active since Jan 2020
16 Jan 2020, 15:31
CREDIT CARD
My makro credit card were cloned and used in the Louis Trichardt district. Almost R1700 which I now need to pay. I phoned them and I must provide proof that I did not use the card. What happened to a credit card holder being identified by means of an ID or license card. Is it really that easy to enter makro systems to obtain this info.
Helpful (0)
Replies (2)0
Replies (2)JR
Jan R's updateReviewer Update
16 Jan 2020, 15:43I need this resolved and the funds reversed. I will not be paying for somebody else who used my card.
JR
Jan R's update16 Jan 2020, 15:43
Reviewer Update
I need this resolved and the funds reversed. I will not be paying for somebody else who used my card.
Makro's replyOfficial
16 Jan 2020, 17:59Good day Jan
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
Kindly note that we have sent the above complaint to senior management within our RCS group for urgent assistance and will be sure to revert with feedback. Please note that feedback will be relayed within the next 24-48hrs
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
Kindly note that we have sent the above complaint to senior management within our RCS group for urgent assistance and will be sure to revert with feedback. Please note that feedback will be relayed within the next 24-48hrs
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Kind regards
Makro Hellopeter Team
Makro's reply16 Jan 2020, 17:59
Official
Good day Jan
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
Kindly note that we have sent the above complaint to senior management within our RCS group for urgent assistance and will be sure to revert with feedback. Please note that feedback will be relayed within the next 24-48hrs
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
Kindly note that we have sent the above complaint to senior management within our RCS group for urgent assistance and will be sure to revert with feedback. Please note that feedback will be relayed within the next 24-48hrs
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Kind regards
Makro Hellopeter Team