pL
porchia L
1 reviews | Active since Aug 2014
09 Dec 2015, 17:10
**** product and service. I want my money
I bought a Vaccume cleaner, used it 4 times And now It has stopped working. Because it is out of the 14 day return policy it has to be sent in for repairs. MAKRO expects me to wait 14 day's so that the machine can be assessed and then determined whether or not it should be repaired or replaced . That is unacceptable I WANT A refund as the product is ****!
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Makro's replyOfficial
10 Dec 2015, 14:31Hello plally,
Thank you for taking the time to raise below concerns with us.
We will refund or replace an item that fails in the first 14 days of purchase.
If it fails after the first 14 days - but still in the warranty period - the Supplier will assess the item and action a repair or replace the item.
The supplier has up to 6 weeks to repair the item - however the vast majority are completed quicker than this. If they miss the 6 week repair .
Did you provide your correct Cell Phone Number - as the repair system automatically sends you SMS's to keep you up-to-date with the status of your repair.
I apologise for the annoyance/inconvenience that this may have caused to you.
Regards
Mmule Moropa
Thank you for taking the time to raise below concerns with us.
We will refund or replace an item that fails in the first 14 days of purchase.
If it fails after the first 14 days - but still in the warranty period - the Supplier will assess the item and action a repair or replace the item.
The supplier has up to 6 weeks to repair the item - however the vast majority are completed quicker than this. If they miss the 6 week repair .
Did you provide your correct Cell Phone Number - as the repair system automatically sends you SMS's to keep you up-to-date with the status of your repair.
I apologise for the annoyance/inconvenience that this may have caused to you.
Regards
Mmule Moropa
Makro's reply10 Dec 2015, 14:31
Official
Hello plally,
Thank you for taking the time to raise below concerns with us.
We will refund or replace an item that fails in the first 14 days of purchase.
If it fails after the first 14 days - but still in the warranty period - the Supplier will assess the item and action a repair or replace the item.
The supplier has up to 6 weeks to repair the item - however the vast majority are completed quicker than this. If they miss the 6 week repair .
Did you provide your correct Cell Phone Number - as the repair system automatically sends you SMS's to keep you up-to-date with the status of your repair.
I apologise for the annoyance/inconvenience that this may have caused to you.
Regards
Mmule Moropa
Thank you for taking the time to raise below concerns with us.
We will refund or replace an item that fails in the first 14 days of purchase.
If it fails after the first 14 days - but still in the warranty period - the Supplier will assess the item and action a repair or replace the item.
The supplier has up to 6 weeks to repair the item - however the vast majority are completed quicker than this. If they miss the 6 week repair .
Did you provide your correct Cell Phone Number - as the repair system automatically sends you SMS's to keep you up-to-date with the status of your repair.
I apologise for the annoyance/inconvenience that this may have caused to you.
Regards
Mmule Moropa